Privacy Policy

We collect information you provide while using the site, including:

• account information such as your name, email address, password (stored in hashed form), and account role;
• quotation and order information, including uploaded model files, file names and technical analysis derived from them, selected materials, colours, quantities, print settings, order notes, quoted prices, and billing records;
• contact and fulfilment information such as phone number, pickup or delivery choice, address, city, and district when you place or confirm an order;
• support-chat messages, reviews, and any images or other media you choose to submit. Approved reviews and their media may be publicly displayed with your supplied name or the label “Verified customer”; and
• technical and security information generated when you use the site, such as IP address, browser/device information, and service logs.

If you choose Sign in with Google, we receive your Google account’s unique identifier, verified email address, and name if Google provides it. We use this information only to create or link your RHO Solutions account and sign you in.

We request only the basic openid, email, and profile scopes. We do not request access to your Gmail, Google Drive, Calendar, Contacts, or other Google account content. Any temporary Google access token used to complete sign-in is not retained by us.

We do not sell personal information or use it for third-party advertising. We may share only the information needed with:

• our authorised team members who manage quotations, production, delivery, support, and moderation;
• service providers that host the site, deliver email, provide Google Sign-In, or provide communication services you choose to use; and
• authorities or professional advisers where disclosure is required by law or reasonably necessary to protect rights, safety, or the service.

Choosing “Confirm with WhatsApp” opens WhatsApp with a prefilled confirmation message. When you send that message, the message content—including the order number and, for delivery orders, the delivery destination—is shared with WhatsApp/Meta under its own terms and privacy policy.

We use reasonable technical and organisational safeguards, including HTTPS, access controls, and hashed passwords, to protect information. No online service can guarantee absolute security, so please protect your account credentials and contact us promptly if you believe your account has been compromised.

We retain account, quotation, order, support, and uploaded-file information for as long as reasonably necessary to operate the service, provide support, meet legal or accounting obligations, resolve disputes, and enforce our agreements. We may retain limited records after account closure where necessary for those purposes.

We do not operate an online payment gateway and do not collect card or bank-payment details through this website. We may, however, keep order billing information such as quoted totals, discounts, payment status, and amounts due so that we can administer an order.